Privacy policy

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updated june 6, 2024

Protecting fan data is part of our game plan

This privacy policy explains how Club Diablos Rojos del Mexico (the “Club”, “we”, “us”) gathers, uses, and protects the personal data of visitors, fans, media partners, and corporate clients across our digital platforms and at Alfredo Harp Helú Stadium.

1. Data we collect

The information we gather depends on how you interact with us. We limit data to what is relevant for the particular experience.

  • Fan accounts & ticketing: name, contact info, billing address, seat history, favorite events.
  • Digital engagement: device identifiers, IP address, browser type, pages visited, campaign attribution, preferred language.
  • Community & contests: jersey size, social handles, consent forms, parental data for minor participants.
  • Business relations: company contact information, role, invoicing details, accredited media profiles.

2. How we use data

  • Delivering requested services such as ticket purchases, newsletter subscriptions, and loyalty benefits.
  • Personalizing content, offers, and push messages according to attendance history and digital behavior.
  • Improving stadium operations, digital platforms, and cybersecurity through aggregated analytics.
  • Meeting contractual obligations with sponsors, league partners, and public authorities.

We never sell your personal data. Any third-party access is strictly governed by confidentiality agreements and is limited to the purposes outlined in this policy.

3. Legal bases & sharing

Depending on your jurisdiction, we rely on one or more of the following grounds:

We may share necessary information with payment processors, league authorities (LMB), logistics vendors, and vetted technology providers. Each partner must comply with comparable security and privacy standards.

4. Your controls & rights

  • Request access to the personal data we hold about you and obtain a copy.
  • Ask us to correct inaccurate details or delete data when it is no longer required.
  • Withdraw marketing consent at any time by using unsubscribe links or emailing privacy@diablosrojos.mx .
  • File a complaint with your local data protection authority if you believe your rights were not respected.

5. Cookies & analytics

Our sites use cookies and similar technologies to keep you logged in, remember seat preferences, and measure marketing performance. You can adjust preferences through your browser, cookie banner, or device settings. Disabling cookies may impact ticketing and streaming functionality.

  • Essential: Required for security, checkout, and media player performance.
  • Performance: Anonymous metrics that help improve content routes and merchandising.
  • Marketing: Personalized ads for upcoming series, merchandise drops, or partner offers.

6. Retention & security

We keep personal data only for as long as it is needed to provide the service or meet applicable regulations. Once data is no longer required, it is securely deleted or anonymized. Lorem ipsum, dolor sit amet consectetur adipisicing elit. Tempore est nemo odio voluptatum quae molestias autem dolor nam maiores, placeat quod consequatur possimus, commodi mollitia. Natus dolorem quae ad nobis!

We keep personal data only for as long as it is needed to provide the service or meet applicable regulations. Once data is no longer required, it is securely deleted or anonymized. Lorem, ipsum dolor sit amet consectetur adipisicing elit. Nulla iusto repellendus neque quam, odio fugiat libero ducimus eveniet accusantium veniam, asperiores sint adipisci quo nihil. Voluptates nostrum quas porro hic asperiores quidem molestiae, explicabo fuga blanditiis inventore soluta, dicta sapiente officia esse! Aut consectetur minima ex ut obcaecati assumenda eveniet id, delectus dolore quas fugit odio facilis temporibus explicabo cupiditate exercitationem, nostrum non molestiae adipisci in laboriosam odit nisi maiores. Ullam repellendus officiis, recusandae, illum eveniet ut ducimus accusantium assumenda in, laborum deleniti voluptas deserunt maxime. Modi, natus eveniet. Veniam expedita tempore perspiciatis deleniti voluptate qui maiores fuga amet saepe!

7. Third-party processors

We work with trusted vendors to operate our business. Each partner signs strict agreements that mirror this privacy notice.

  • Payments: providers such as Stripe or OpenPay help us process tickets and merchandise using tokenized, encrypted transactions.
  • Communications: services like Mailchimp or SendGrid deliver newsletters, transactional emails, and game-day alerts on our behalf.
  • Analytics: privacy-centric tools (for example Matomo) measure performance and content relevance so we can improve the fan experience.

International transfers outside of Mexico or the EU occur only when adequate safeguards, such as Standard Contractual Clauses, are in place.

International transfers outside of Mexico or the EU occur only when adequate safeguards, such as Standard Contractual Clauses, are in place.

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8. Updates to this policy

The Club may update this notice to reflect new technologies, legal requirements, or club operations. When material changes occur we will highlight the update date and summarize the adjustments on this page.

  1. Review the policy periodically to stay informed about how we protect your data.
  2. Check the “updated” label at the top of this page to confirm you are viewing the latest version.
  3. Continue using our services only if you agree with the revised terms; otherwise you may deactivate fan accounts or adjust cookie settings at any time.
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